Hello! I ordered a couple bracelets online and did not receive a confirmation email. I emailed the company and got a response the same day! They looked into and it was actually an error made on my part around my email address. Martina was able to find and track my order and forwarded me the info within hours. She was extremely kind and dealt with the issue like a boss! I’ve had issues with an other bracelet company around customer service and was really pleased to see how fast and amazing Martina’s response was. Thank you so much!! ♥️
Hi Shannon, thank you very much for sharing your experience with us here We are so happy we could be helpful and not only be part of your relationship in a form of beautiful gift (the bracelets you chose) but also to show you that the power of customer service that goes above & beyond is our biggest strength We hope you like your bracelets, make sure to let us know!❤️ Love, Martina & Tomash
At first I had trouble to get my bracelets but they helped me immediately and were very very kind! After that, my bracelets arrived quickly and I was so happy to have them :) thank you so much!!!! Best regards from Chile 💙
Hi Diana! Wow, all the way from wonderful Chile We are so happy we got to make you and your partner happy, please enjoy your bracelets to the fullest and celebrate your love! ❤️Love & regards from Bali to you:) Martina & Tomash
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I ordered mine, had some trouble figuring out the tracking and they answered quickly and helped me with pleasure. The customer service is great and the quality of the bracelets is also top! I love them and I wold order again! 10/10 🥰
Thank you so much Katja! You literally just made our day!❤️ Love, Martina & Tomash
I just received my pair of the bracelets and they are amazing. Better than the picture.
Customer support was above excellent. My bracelets were lost during shipping and Martina was willing to send me a new pair.
Thank you for the bracelets 💛
Hi Marianna Thank you for your feedback, it's true our bracelets look even better in real life of course! Also, we always make sure you receive your bracelets no matter what happens to them on the way to you✨ Happy you have them now and you're enjoying them!❤️ Much love, Martina & Tomash