These bracelets were really cute until the metal end came off of my boyfriend’s bracelet within one day. I reached out to the company to get a new one and they still made me pay a 7 dollar shipping fee for the new bracelet to be shipped. Not great customer service to not freely ship you a replacement for the poor quality bracelet they sent you.
Great buy and even better customer service. Had a mishap with my ladies bracelet so we contacted them about it and now we have replacements on rout. Arguably some of the best customer service we have ever received 👌
Thank you so much for your kind words, Kevin ! We’re thrilled you love your King & Queen rope bracelets and that we could help with your replacements. Your satisfaction means everything to us!
Wishing you both joy with your bracelets! 😊
I saw these bracelets a few years ago on Insta and finally purchased a pair for my husband’s birthday. Why did I wait so long?! Every chance we get, we click together; even before falling asleep.
Martina has been beyond exceptional with her customer service and I know we will recommend these to everyone. Thank you!
Thank you so much for sharing this sweet story! We're so happy the bracelets are a special part of your day. It’s been a pleasure helping you, and we’re truly grateful for your support 😊
I am truley happy with the customer service support i received i wrote a not so favorable review and they immediatley contacted me and made good and my bracelet - I highly recommend this company
Thank you so much for your wonderful review, Donna! We are thrilled to hear that you are happy with our customer service and your bracelet, and we're glad we could address your concerns promptly. Your recommendation means the world to us, and we're grateful for your support.
We recieved our bracelets quickly and with a clearing track and trace. They are really stunning! We exchanged and feit very special to experience this click. After 2 days one of the magnets got lost. We asked to send a new magnet but we were surprised to find a whole new set of bracelets send off. The service was very kind, helpfunctie and quick. We can sense the love of the company through this magical set of bracelets and the way they replied. As we only meet onze a month We will click as soon as possible with our new embracing bracelets. Just love it!
Roberto and MeribEl, Netherlands
Roberto and MeribEl, thank you so much for your heartfelt review! It warms our hearts to know that our bracelets have added a special touch to your moments together. We are delighted that our response exceeded your expectations, and we truly appreciate your kind words about our service. If there is anything more we can do for you, please don't hesitate to reach out. We are always here to help and ensure your satisfaction. Looking forward to hearing about your next special moment with your bracelets!